shopPal

shopPal

This guide shows you how to interact with the WhatsApp chatbot to browse, view, and purchase products easily using buttons, lists, and natural language — all from your phone.

How to use shopPal Chatbot

1. Getting Started with the Bot

Simply open the chat and type any greeting like “Hi” or “Hello” to wake up the chatbot. The bot will respond with a welcome message and present you with menu options to begin your journey. If you ever feel stuck, just type “help” to get guidance on what to do next.

 

• Use buttons and lists to easily browse products, categories, and options without typing.
• Type natural language like “show me shoes” for a more flexible shopping experience.
• Send "home" to return to the main menu anytime, or "help" for guidance.

2. Using Buttons for Quick Actions

The bot uses WhatsApp's interactive buttons to make navigation easier. These buttons appear below messages and let you tap instead of typing. For example, you might see buttons like “View Products,” “Browse Categories,” or “Talk to Seller.” Tapping a button immediately triggers the next step — fast and error-free.

3. Choosing from Lists

For longer selections, the chatbot shows you structured list menus. These let you scroll and select from several categories or options, such as choosing from different shops or product types. It's a cleaner way to explore when there are many items available.

4. Chat Naturally with the Bot

Don’t worry if you don’t want to use buttons. You can also type normal sentences like “show me dresses” or “I want to see shoes.” The bot understands simple natural language and will guide you to the correct products or options.

5. The Safe Word: 'Home'

If you ever feel lost in the conversation or stuck in a submenu, just type “home.” This acts as a reset command, bringing you back to the main menu. It’s like your emergency exit to restart your journey at any time.

 

6. Need Assistance? Just Say 'Help'

Whenever you need instructions or don’t know what to do next, simply type “help.” The bot will send you a short guide on how to navigate, what to type, and how to get the best out of the shopping experience.